Have I escaped the Vogon's?

I have been contacted by both Sony and Service Net customer service and am trying to work this out the best I can right now. The issue has not been resolved yet but at this point I have little doubt that it will. All I really want is a working laptop. I don't really care who fixes it I just want it fixed. It seems I might be moving out of the SEP field right now. At the same time I wouldn't mind helping them with their customer service. It was a uselessly unpleasant experience but it is possible that I was one of the flukes. I doubt it but it is possible. In any case I am going to drop this unless they are unable (unwilling) to help me. Blogs obviously do have some power.