I am very, very, very, VERY unhappy with Sony Customer service right now.
My wife did a far more level headed post on it here but long story short my home laptop is barely usable and despite the fact that it is only a 6 month old Sony Viao Laptop (and we payed hundreds of dollars for the extended warranty and accidental damage) the company the extended warrenty is with refuses to fix it or even look at it.
We get 30 min bursts of work out of it at best and I can't get any of my posting done.
I plan on writing at length in the near future (on a better laptop any suggestions? perhaps a Dell?) on just how bad the Service Net customer service is and how poorly engineered the Sony products are but in the mean time I am just going to make a bleg of sorts.
Please if you read this and have a blog link to it. Include the words "Sony" "Viao" "Laptop" and "Service Net" in the post if possible.
I will absolutely link back to anyone (even if they defend Sony or Service net) that does this.
If you happen to have had some problems with Sony Laptops in the past feel free to let your angst out.
This will be updated and continued.
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Someone looking for a laptop. I'd obviously avoid the Viao.
I have been contacted by both Sony and Service Net customer service and am trying to work this out the best I can right now. The issue has not been resolved yet but at this point I have little doubt that it will. All I really want is a working laptop. I don't really care who fixes it I just want it fixed. It seems I might be moving out of the SEP field right now. At the same time I wouldn't mind helping them with their customer service. It was a uselessly unpleasant experience but it is possible that I was one of the flukes. I doubt it but it is possible. In any case I am going to drop this unless they are unable (unwilling) to help me. Blogs obviously do have some power.